Sourced from TTEC.com If there is one thing that COVID-19 has highlighted; it is the importance of people in the economic value chain. Sandton-based business management consultant Immersion Group says that one of the emerging trends they’re seeing is that more organisations are seeking human-centred design experts to enhance orContinue Reading

Retail employees, who prior to the health pandemic were assets to the business, have become invaluable as they continued to serve customers throughout lockdown while most people stayed home. To thank them for their service and heroism, FreshStop – one of South Africa’s largest convenience store brands – has launchedContinue Reading

Four big book publishers are taking legal action against the Internet Archive, alleging the open information activists are operating “one of the largest known book pirate sites in the world”. The four publishers are Hachette Book Group, HarperCollins Publishers, John Wiley & Sons, and Penguin Random House, and they have askedContinue Reading

The Digital Transformation Agency has completed a month-long pilot of the federal government’s new digital identity credential on the myGov online services portal. The pilot, which came to an end last week, saw a small group of users authenticate using the Australia Taxation Office’s myGovID app instead of the portal’sContinue Reading

Read Article With lakhs of people affected, the impact of the coronavirus has been deadly. In the process, this black swan event has completely altered our way of thinking and has forced organizations to bring about a change in the way they function. The world is now being forced toContinue Reading

Read Article POSist, a cloud-based restaurant technology platform serving over 8,000 restaurants in 20 countries, today announced the release of its new technology stack. It features Digital Ordering and Industry-First Digital Postpaid Dining to help accelerate technology adoption in restaurants. The technology stack will assist restaurateurs to minimize physical interactions between patrons andContinue Reading

Read Article Co-working spaces have been redefining the concept of traditional working, and they have been inculcating various forms of technology to bring in a massive amount of disruption in the space. Artificial Intelligence (AI), Machine Learning (ML) and Internet of Things (IoT) have been fuelling this disruption. Neetish Sarda,Continue Reading

Read Article The coronavirus has challenged IT organizations around the world in ways unimaginable. But new research conducted by Censuswide on behalf of Citrix Systems, Inc., shows they are rising to the occasion, accelerating their digital transformation efforts to accommodate more flexible ways of working they say employees will demand even after theContinue Reading

NAB’s chief people officer Susan Ferrier. NAB placed extra emphasis on having its 40,000 staff develop their data and digital skills while on lockdown, converting thousands of training programs to run online in the process. Chief people officer Susan Ferrier told SAP’s virtual Sapphire Now conference that the bank sawContinue Reading